Category: industry

Who we are?

Record Grabber, LLC was established in 2014 to retrieve medical records and billing statements for law firms and insurance companies. Record Grabber, LLC relieves the burden of the entire retrieval process, and provides records in a fast, secure and reliable way. Our company is established in Indianapolis, Indiana with daily business decisions and operations run by the owner, Trent Van Emon. We follow all of the HIPAA guidelines for secure retrieval while utilizing innovative technology so that you save time and client records are secure. By following these guidelines, we are able to reach a nation-wide audience and accommodate the needs of any customers.

What we do?

In order to retrieve and digitize all of the medical records for our customers, we use innovative and streamline technology to help retrieve the records quickly, with little to no hassle. Record Grabber, LLC prides ourselves on our quality customer support and our real-time follow up system that allows customers to know where we are in the process of retrieving the medical records. During the process, all of the medical records and billing statements are checked for accuracy and completion and are sent to a secure HIPAA cloud storage portal where customers can electronically download the records. All of this information is secure and we ensure the protection and privacy of our clients.

Our Mission

At Record Grabber, we intend to make medical record retrieval fast, simple and secure. We stand by our mission statement of integrating technology and superior customer service into all of our business. We provide these medical records and billing statements at a substantially low fee and retrieve and deliver the documents quickly and with no hassle to the customer. Finally, our company goals include attention to detail, excellent customer service, and a promise to outstanding quality.

Background:

Record Grabber, LLC, founded in January 2014, was established to give law firms and insurance companies a simple, fast and reliable way to retrieve medical records.  Record Grabber is a growing company that is run by Trent and Ned Van Emon, father and son. Ned provides guidance and accounting advice as a CPA. He has an extensive business background as a former partner for 36 years in an accounting firm located in Indianapolis. Trent oversees daily business decisions and operations. He is a graduate of Indiana University with a bachelors degree in International Studies and Languages. He has previously worked in the military and in sales before founding Record Grabber. The  office is located on the Northeast side of Indianapolis, IN.  With vast research, coupled with guidance and support from family and friends, Trent and Ned began Record Grabber as the only flat fee medical record retrieval company on the market.

Operations:

At Record Grabber, we pride ourselves on our prompt and available customer service. Our Operations Manager, Alexa Zeller, is available via email to answer any questions customers have, at any time of the day. Record Grabber processes requests nationwide, which allows our team to retrieve your records efficiently from our vast provider base. Our operations team processes each request within 24 hours of submission, allowing the provider to immediately begin working on handling your requests. Alexa contacts all customers the minute any problems arise when requesting and retrieving records. Our team checks all provider fees to ensure HIPAA guidelines per state are being followed, allowing customers to avoid unnecessary charges.

Record Grabber’s innovative technology gives customers a streamlined service, relieving the burden of ordering, retrieving and digitizing necessary records. Our website allows customers to see their request being followed-up-on on a real time basis. Our operations team diligently follows up on all requests  in order to expedite the process of retrieving your records. All records are checked for completion and accuracy before being uploaded to the customer’s HIPAA compliant and secure cloud storage portal, where customers can download their medical records.
Record Grabber strives to protect the privacy and information of all clients. Our office is compliant with the Health Insurance Portability and Accountability act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) in order to protect your Electronic Health Records (EHRs) in the digital world.

Are you done paying extra fees for certification, copy and expedite fees? Record Grabber will never charge you more for these options. Our flat fee of $35 includes retrieving your medical and billing records from the same provider and certification, if necessary. Record Grabber will never make our customers sign service contracts, we do not want you to feel stuck in a contract. Record Grabber wants to earn your business by offering a cost efficient and simple manner for requesting records.