Category: industry

       

            At Record Grabber we understand the importance of security and confidentiality. Medical and Health records are very confidential forms of information and we make sure to take the up-most precautions with handling your documents and records. We do all of this online so we understand concerns about confidentiality and if the documents and records are really secure in this modern age.

            To ensure the safety of your documents and records we follow the Health Insurance Portability and Accountability Act (HIPAA) and since we are an online company we follow the Health Information Technology for Economic and Clinical Health Act (HITECH) in order to keep your documents and records safe online. By being compliant for both of these requirements, we are able to keep your documents secure online for you to access readily.

            We store all of our documents on a secure server which allows us to manage backups and storage of the files at any point in time. We continually monitor our servers to make sure all of your information is up to date and accessible for you at any time. We utilize a HIPAA-compliant cloud storage system to allow you to pull records and documents form a safe cloud storage site and have the documents for downloading.

            Record Grabber employees are trained and experienced in all of the required guidelines in order to ensure the administrative, technical, and physical safeguards of your documents so we can be trusted by you for future services.

In House record retrieval can be difficult and overwhelming for most because of the extensive amounts of paper work and the excessive amount of phone calls that need to be made. Much of the savings you think your firm keeps will be drowned in the inefficiency of handling the processing, follow-ups, and organizing of requests.

 

What you should be aware of:

Incorrect State Statute Copy Fees – Review and store copies of state statute guidelines so that all provider fees follow the state statute fees that are associated with each state. Many providers tend to over-charge for copies of medical and billing records and it is difficult to go back and dispute the fees once invoices have been paid and records are received.

Incorrect Records – You have to call, wait on hold, and have the provider/copy service rescan/redo the request. You will receive an invoice for the incorrect file and then another invoice once the correct rescan is done. Many times, no one deletes the first invoice and gets overlooked. Invoices accumulate after you’ve received the records and most people simply pay the open invoices. In reality, each of them should be reviewed.

Follow-up Calls – Calling to make sure the records are delivered on time and to the right place is very time consuming with the busy schedules of your firm. Without following up, you may receive the wrong records, incorrect dates of service or the provider might misplace your request and you will not receive the records/statements at all. In the final case, the process would start from the beginning, wasting your precious time and money.

Paying and Tracking Provider Fees – Another complication with In House retrieval is the paying and tracking of provider fees. Complications arise when you receive multiple invoices. Without proper tracking, invoices can be misplaced or forgotten, therefore your firm will be unable to include the charges in the case fees. It is also hard to keep track of how much you should be charged for each request and may be charged more than you were originally supposed to, taking more money from the final case fee.

Data Storage and Organization – The data is hard to organize with in house retrieval because of the vast amount of incoming documents that pertain to each case. It can be confusing or frustrating to manage and organize all of the documents within a company database. If you are not careful with organizing files and documents, you may lose an important records/statements for a case and potentially have to request records again. Since appeals are a possibility in some cases, if you do not store and save the records correctly, you may then have to request them again for the appeal process.

 

Much of this frustration can be easily solved in your firm with the use of a record retrieval service, relieving the stress of having to deal with the invoices and paper work and allowing you more time to deal with cases and other business. Record Grabber does all of these things and provides you with a quick and easy service to make record retrieval hassle-free.

Who we are?

Record Grabber, LLC was established in 2014 to retrieve medical records and billing statements for law firms and insurance companies. Record Grabber, LLC relieves the burden of the entire retrieval process, and provides records in a fast, secure and reliable way. Our company is established in Indianapolis, Indiana with daily business decisions and operations run by the owner, Trent Van Emon. We follow all of the HIPAA guidelines for secure retrieval while utilizing innovative technology so that you save time and client records are secure. By following these guidelines, we are able to reach a nation-wide audience and accommodate the needs of any customers.

What we do?

In order to retrieve and digitize all of the medical records for our customers, we use innovative and streamline technology to help retrieve the records quickly, with little to no hassle. Record Grabber, LLC prides ourselves on our quality customer support and our real-time follow up system that allows customers to know where we are in the process of retrieving the medical records. During the process, all of the medical records and billing statements are checked for accuracy and completion and are sent to a secure HIPAA cloud storage portal where customers can electronically download the records. All of this information is secure and we ensure the protection and privacy of our clients.

Our Mission

At Record Grabber, we intend to make medical record retrieval fast, simple and secure. We stand by our mission statement of integrating technology and superior customer service into all of our business. We provide these medical records and billing statements at a substantially low fee and retrieve and deliver the documents quickly and with no hassle to the customer. Finally, our company goals include attention to detail, excellent customer service, and a promise to outstanding quality.

Background:

Record Grabber, LLC, founded in January 2014, was established to give law firms and insurance companies a simple, fast and reliable way to retrieve medical records.  Record Grabber is a growing company that is run by Trent and Ned Van Emon, father and son. Ned provides guidance and accounting advice as a CPA. He has an extensive business background as a former partner for 36 years in an accounting firm located in Indianapolis. Trent oversees daily business decisions and operations. He is a graduate of Indiana University with a bachelors degree in International Studies and Languages. He has previously worked in the military and in sales before founding Record Grabber. The  office is located on the Northeast side of Indianapolis, IN.  With vast research, coupled with guidance and support from family and friends, Trent and Ned began Record Grabber as the only flat fee medical record retrieval company on the market.

Operations:

At Record Grabber, we pride ourselves on our prompt and available customer service. Our Operations Manager, Alexa Zeller, is available via email to answer any questions customers have, at any time of the day. Record Grabber processes requests nationwide, which allows our team to retrieve your records efficiently from our vast provider base. Our operations team processes each request within 24 hours of submission, allowing the provider to immediately begin working on handling your requests. Alexa contacts all customers the minute any problems arise when requesting and retrieving records. Our team checks all provider fees to ensure HIPAA guidelines per state are being followed, allowing customers to avoid unnecessary charges.

Record Grabber’s innovative technology gives customers a streamlined service, relieving the burden of ordering, retrieving and digitizing necessary records. Our website allows customers to see their request being followed-up-on on a real time basis. Our operations team diligently follows up on all requests  in order to expedite the process of retrieving your records. All records are checked for completion and accuracy before being uploaded to the customer’s HIPAA compliant and secure cloud storage portal, where customers can download their medical records.
Record Grabber strives to protect the privacy and information of all clients. Our office is compliant with the Health Insurance Portability and Accountability act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) in order to protect your Electronic Health Records (EHRs) in the digital world.

Are you done paying extra fees for certification, copy and expedite fees? Record Grabber will never charge you more for these options. Our flat fee of $35 includes retrieving your medical and billing records from the same provider and certification, if necessary. Record Grabber will never make our customers sign service contracts, we do not want you to feel stuck in a contract. Record Grabber wants to earn your business by offering a cost efficient and simple manner for requesting records.